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Sports Centre Customer Satisfaction Survey

Sports Centre Customer Satisfaction Results 2019/20

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Our Standards

2018/19

Ìý2019/20Ìý

Ìý2021/22Ìý

Applicable Survey Questions

We will provide a value for money service, on time, with accurate information on venues, activities, times and prices.

87% 91% 90%
  • Good value for money

  • Prompt service

  • Services run on time

  • Service right first time

  • Information provided

  • Convenient opening hours

We respond to our customer suggestions and complaints in a sympathetic and open manner, providing feedback and remedial actions, within set timescales.

88% 94% 94%
  • Staff show a sincere interest in solving problems

  • Staff always willing to help

  • Act on complaints immediately

We provide helpful, experienced and informative staff to ensure that your visit is enjoyable and safe.

92% 95% 95%
  • Staff behaviour instils confidence

  • Staff consistently courteous

  • Knowledgeable staff

  • Approachable staff

  • staff greet me

  • Staff are never too busy to respond to my requests

  • Staff well presented & identifiable

  • Staff give individual attention

  • Have my best interests at heart

  • Understand my specific needs

We maintain the highest possible standards of health and safety and provide a clean and comfortable environment forÌýall our customers.

86% 88% 90%
  • Modern, good quality equipment

  • Appealing atmosphere / appearance

  • Clean facilities

  • Good range of products

  • Safe and secure

  • Well organised

% indicating that they strongly agree or agree to the question being asked within our customer survey

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